How Exquado unlocked 300 000 € by transforming its collections process

We welcomed Julien Beauquesne, CFO at Exquado, to our offices. As part of a broader transformation of the order-to-cash cycle, he needed a solution to improve cash flow and support the company’s growth.

Here is his feedback on integrating LeanPay into this transformation and how his teams have been using the solution for over a year.

Before LeanPay

Only large customers were followed up

Manual reminders by phone

An aging balance heavily impacting cash flow

With LeanPay

Systematic reminders for every unpaid invoice

Use of multiple reminder channels

A healthier aging balance with reduced overdue amounts

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2 000 unpaid invoices manually tracked and followed up

Exquado’s rapid growth created a need to optimise its entire accounting process. Managing teams, restructuring invoice and customer follow-up procedures, and automating certain collection tasks became key priorities.

Today, Exquado issues between 15 000 and 20 000 invoices per year. Automating collections therefore became a critical step in improving accounts receivable management, especially since reminders were handled by a single person.

It was in this context that Julien Beauquesne joined the company as CFO, with the objective of digitalising the accounting back office, from contract creation to invoice payment.

When selecting a collection tool for his teams, his main requirement was to find a solution that offered smooth, user-friendly and centralised management of each step. The key differentiator was the tool’s design, built around the user and their day-to-day needs.

This challenge was essential for Exquado. As Julien Beauquesne explains: “When transforming a process, you need to think about user experience. LeanPay is a tool that truly meets those needs.”

He adds: “When you want to digitalise an entire department, the most important thing is managing change and supporting your teams.”

LeanPay was therefore integrated into the creation of a dedicated collections function at Exquado. Alongside team transformation, the tool became a key building block, simplifying customer reminders and improving the tracking of unpaid invoices.

10 days of DSO reduced through structured collections

After comparing several solutions, Julien Beauquesne chose LeanPay. From the very first interaction, he was convinced by the tool and its ease of use in addressing his needs efficiently.

LeanPay was very easily adopted by Exquado’s accounting teams. Julien Beauquesne notes that even when using the solution manually (without automated reminders), the results were already visible.

The person in charge of reminders now spends more time on high-value tasks, while repetitive tasks are streamlined. Collections become more effective, and the time saved allows teams to focus on complex cases, which has a direct impact on cash flow.

One of the first benefits observed by the finance teams was improved clarity and visibility on each customer and invoice.

Julien Beauquesne explains: “My aging balance has shifted. Now, I see figures that are much closer to what you would expect: a large share in the 30-day bucket, with significantly lower volumes beyond that.”

“Today, achieving zero late payments is a realistic goal.”

Since implementing this new process, including LeanPay, Exquado has reduced its DSO by 10 days. This improvement represents approximately 300 000 € in working capital gains, significantly strengthening the company’s cash flow.